Support

Common questions

My balance looks wrong after an import

Mango counts backward from the last balance something outside the app confirmed. If a statement printed no running balance, and N26 exports do not, the app asks you for one. Setting a balance checkpoint on the account usually resolves it. A figure nothing has confirmed is labelled on the account card, so you can see which one it is.

Which banks does Mango work with?

Mango reads the statement your bank already lets you export, so it is not limited to a list of supported banks. Bank of Ireland, Revolut Personal, Revolut Business and N26 exports are recognised directly. Any other layout can be mapped once, and Mango remembers that format for next time.

Transfers between my own accounts show as income or spending

Tell Mango that one account is a pocket held inside another, such as a Revolut Pocket or Vault or an N26 Space, and every past month re-reads itself immediately. Movements inside one account family stop counting as income or spending from that point, including for statements imported months ago.

How do I delete everything?

The app has a single confirmed action that removes your accounts, transactions, balance checkpoints, mappings and custom categories in one operation. Deleting the app also removes its local data from that iPhone. See thePrivacy Policy for what that does and does not cover.

Privacy, data, and legal

The Privacy Policy sets out exactly what stays on your device and the three cases in which anything leaves it. The Terms of Useexplain what Mango is and what it is not. For a data request, emailinfo@primedmindtech.com.